Frequently Asked Questions
Your Questions Answered
FAQs
Frequently Asked Questions
General
1. How can I contact you?
You can reach us by:
Email: hello@littletoyz.com
Phone: +1 917-724-2127
Our contact form if you have any questions.
2. What are your service customers hours?
We are available Monday through Friday from 9:00 AM to 8:00 PM GMT.
3. Which country is LittleToyz from?
LittleToyz is operated by Kiem Enterprise INC, a company registered in the United States.
4. What age range are your toys for?
Our core range is tailored to babies, toddlers, and children up to about 12 years old.
Orders & Payments
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), Google Pay, and Apple Pay for secure and convenient transactions.
2. How can I track my order?
Once your order is shipped, you will receive a tracking link via email. Use this link to monitor the status of your delivery.
3. Can I change or cancel my order after placing it?
Orders can be modified or cancelled free of charge as long as the dispatch confirmation email has not been sent. If your order has already shipped, you will need to follow the standard return process once your items arrive.
4. When will my payment be processed?
Your payment will be processed immediately upon order confirmation. You will receive a confirmation email with all transaction details.
5. Why was my payment declined?
Payment can be declined for various reasons, such as incorrect card details or insufficient funds. Please double-check your information, or try a different payment method.
Shipping & Returns
1. When will my order be shipped?
Orders are typically processed within 1-2 days (Monday to Sunday) and take 5-7 days (Monday to Sunday) after dispatch to arrive at your home.
2. How can I track my shipment?
Once your order is shipped, you’ll receive a tracking link via email to monitor the delivery status.
3. What is your return policy?
We accept returns within 30 days (Monday to Sunday) of purchase. Items must be unused and in original packaging for a full refund.